Warranty Information

Six months warranty

-FAQ:

1. Q: why battery don't hold a charge, how to fix it?

  A: For new battery,for first use, we suggest buyer:

     Remove the battery for a while

     Install battery and full charge it by ac adapter

     Leave charger and let the battery drain to shut off

     Repeat above charging and discharging at least 2 times.

   you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work.

   If run the battery shut down often, it will shorten the battery life.

2.Q: Battery can't charge fully,how to fix it?

  A: Remove the battery for a while Install battery and full charge it by ac adapter.

     Leave charger and let the battery drain to shut off

     Repeat above charging and discharging at least 2 times.

3.Q:Battery can't be recognised by my laptop, do i need exchange a new one?

  A: we met this issue before, maybe beacuse of your laptop system, we suggest you can:

     Remove all battery drivers

     Remove battery

     Connect laptop using AC charger, double check no battery drivers installed

     Connect battery

     Drivers will install automatically

     Full charge the battery by ac adapter

     Leave charger and let the battery drain to shut off

     Repeat full charge and full discharge about 2 times.

     if still not be solved, please contact us and exchange a new one.

4:Q:Battery dies suddenly at about 20%, do i need to recalibrate?

  A: Kindly check the battery settngs and BIOS,do reset something,

    then:

     Remove the battery for a while

     Install battery and full charge it by ac adapter

     Leave charger and let the battery drain to shut off

     Repeat above charging and discharging at least 2 times

DELIVERY TIME

a. Items located in China.

b. Handling time: In 48 hours after payment .

c. It will take about 7-15 days to US and EU.

Payment

We accept all major debit and credit card via Paypal. If you would like to use other payment method, please contact us